Booking a Private Session

For a Quote & to Check our Availability:

Please email us: info@circusmaniacs.com or fax/write with as much of the following information you can give us right now:

1. Your contact details
   Please provide us with full contact details including email (& fax) if you have one.
2. The Duration
   How long you would like each Private Session to be, and the number of sessions that you would like to book.
   In certain cases where there are a number sessions booked as a block and paid for in advance, we may be able to quote a slightly cheaper rate.
3. The Skills that you would like us to teach
   Most of our tutors have an hourly rate, a half-day rate & day rate, and these do sometimes differ according to the skills & availability; as does the equipment needed.
4. Number of Participants
   How many participants there will be. i.e. are you booking a Solo, a Semi-Private, or a Small group session with up to 6 people?
5. The Age of the Participants,
   We need to check that the skills, equipment, tutors and design of the private session are all appropriate for the age group.
6. Special Needs?
   If there are participants with special needs we need to know what they are, and also what support our tutors will be provided with, to work out appropriate tutor : participants ratios.
7. The Facilities - ours or yours?
   If it is an outreach workshop at your venue and there is rigging to be done or large equipment involved, there may be additional costs to cover this.
   If the party is to be outside, we need you to provide us with a secure area. Plus do you have a 'wet weather plan?'
8. Location
   If you would like us to come to you, where are you? Is there easy access?
   Where travel is involved, there may be a minimum rate + travel expenses will need to be paid on top.
   If accommodation is deemed necessary, this will need to be costed.
   Any days spent travelling normally get charged at the individual tutor's half-day rate.

Bookings & Payment Procedures:

• Once we have agreed a booking, a 50% non-refundable deposit is required immediately to guarantee your classes or sessions.
• We will normally send you out an invoice straight away. Please send your payment by return.
• If we receive payment in advance of issuing an invoice we will instead send you an acknowledgement of payment.
• The full balance is normally due 2 weeks before the classes or sessions take place.
• If you wish, you may send us a post-dated cheque for the balance at the same time as your original deposit cheque - to save you having to remember!
• If you need to cancel this agreement for any reason less than 2 weeks before the date of the first booking, you will automatically be liable for part, or even all, of this remaining balance - even if you have not paid us in full yet - please see our 'Cancellation Policy' below.
• All cancellations must be made in writing by post / fax / or email. If you have not heard back from us, please do not 'assume' but check with us that we have 'actually received' your cancellation.
• All Cheques / Bankers Drafts / Postal Orders should be made payable to 'Circus Maniacs'.
• If you wish to make an electronic deposit to our bank account, please contact our office for our EBAN details.

Cancellation Policy:

• Once we have agreed a booking, a 50% non-refundable deposit is required.
• If you cancel the booking more than two full calendar weeks prior to the date of the first booking, then a cancellation fee of 50% of the whole sum payable (equal to the minimum deposit) is automatically due.
  A refund will only therefore be due if you have paid more than 50% of the fee in advance.
• If you cancel the booking less than two full calendar weeks, but more than two full working days* prior to the date of the first booking, then a cancellation fee of 75% of the whole sum payable automatically due.
  This will mean that a refund will only be due if you have paid more than 75% of the fee in advance.
  If you have paid a 50% deposit, but not yet paid the balancing fee, then you will still be liable to pay us a further 25% of the full fee.
• If you cancel the booking less than two full working days* prior to the date of the first booking, then a cancellation fee of 100% of the whole sum payable automatically due.
  This will mean that if you have already paid the full fee, no refund will be due.
  If you have paid a 50% deposit, but not yet paid the balancing fee, then you will still be liable for the remaining balance in full.
• Under certain circumstances, and entirely at our discretion, if you cancel your booking more than one month in advance, we may consider re-sheduling your workshop for another date so that you do not loose your deposit.
  If we agree to do this, an administration fee will be charged instead.

* Excluding weekends & bank holidays

Suggestions or Complaints:

We aim to provide courses and workshops of the highest quality and to continuously improve our provision. However if you are not happy with your course for any reason, please discuss the matter with your tutor.

Alternatively please contact: The School Administrator, Circus Maniacs, Office 8a, The Kingswood Foundation, Britannia Road, Kingswood, BRISTOL BS15 8DB and your complaint will be dealt with as soon as possible.

We welcome suggestions on how to improve our Service. Please send your comments to:
Jackie Welbourne, Director, Circus Maniacs at the above address.
Tel / Fax: 0117 9477042 Email: info@circusmaniacs.com

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Office 8a, Kingswood Foundation, Britannia Road, Kingswood, Bristol, BS15 8DB, England. info@circusmaniacs.com
UK Company Limited by Guarantee (not for profit). Reg: 05551548.